Refund policy

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. 

Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. 

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at (416) 979-9788 with details of the product and the defect. You can send the item you consider defective to:

Ceragem Kangen Wellness: 3880 Bloor St. W. Etobicoke, ON M9B 1L4

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.